Specialized fast speed cutting of a variety of metal plates, pipes(add pipe cutting device),mainly used in stainless steel, carbon steel, galvanized sheet, electrolytic plate, brass, aluminum, steel, various alloy plate ,rare metal and other materials.
Q1: I knew nothing about this machine, what kind of machine i should choose?
ery easy to choose. Just tell us what you want to do by using CNC laser machine, then let us give you perfect solutions and suggestions.
Q2: When I got this machine, but I don’t know how to use it. What should I do?
We will send video and English manual with the machine. If you still have some doubts, we can talk by telephone or skype and e-mail.
Q3: If some problems happen to this machine during warranty period, what should I do?
We will supply free parts during machine warranty period if machine have some problems. While we also supply free life long after-sales service. So any doubts, just let us know, we will give you solutions.
Q4: Before sending me an inquiry on our fiber laser, it is better for you to provide me the following information
1)Your metal or non-metal material size. Because in our factory, we have different models according to working area.
2)Your materials. Metal/Acrylic/plywood/MDF?
3)You want to engrave or cut?
If cut, could you tell me your cutting thickness? Because different cutting thickness need different laser tube power and laser power supplier.
Aluminum Stainless steel Carbon steel
Dowin signs tech Co., Ltd. specializes in R&D and production of various laser equipment, such as laser cutting machine, engraving machine and marking machine. All series machines are with One-three year's warranty. Also our service support various languages, like English, Spanish, Russian,and so on. Meanwhile, customized equipment are available according to different requirements.Within the laser engraving and cutting field, Dowinlaser has passed CE and FDA qualifications.Which assures high-efficient production and products' reliability. After years of hard work, Dowinlaser's products have made presence in more than 100 Countries such as North America, West Europe, South Asia, South America and Mid East etc.. Facing the chances and challenges of Global Economic Integration, as well as being offered with opportunities of Knowledge Economy Era, brave and passionate, initiatively implement the enterprise management policy: "Scientific Management, Continuous Improvement, Rapid Development, Credit First, Quality First". We aim to be a professional branding, and International suppliers for various industrial solutions. Quality and credit goes all the way. Dowinlaser, a company surviving fierce market competition, has very strong national culture, and develops shoulder by shoulder with the world and this Era. We are determined to achieve our dreams step by step with the advantages of high technology.
1.Within 7 days since your local customs clearance: if the machine's any parts has any problems,we will change it free. 2.Exceed 7 days since your local customs clearance but within warranty period if the machine parts have any problems, we can change the old machine parts to new ones free, but you should pay all the shipping cost. 3.Exceed three year warranty period if the machine parts have any problems, we can offer new machine parts with cost price and you also should pay all the shipping cost. 4.We offer 24 hours technical support by call, email. 5.Our technician can give you remote guide online(Skype / MSN/What's app/viber/Tel/Etc) if you have any question. 6.Machine has been adjusted before delivery, operation disk is included in the delivery. If there is any other questions, pls kindly tell me. 7.We have manual instruction and CD (Guiding Videos) for software Installation, operation and machine's using and maintenance.
Q1: How can I get the best machine for me? You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience. Q2: This is the first time I use this kind of machine, is it easy to operate? We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software.Or we can talk by phone, email or other contact ways. Q3: This model is not suitable for me, do you have more models available? Yes, we can supply many models . (20*30cm,30*40cm,40*60cm,60*90cm,90*130cm,130*250cm) , and laser wattage (ranging from 40 watts to 300 watts) If you'd like help determining which laser is right for your application or receive pricing information. Q4:What's the guarantee, in case the machine breaks down? The machine has one year guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault. Q5:How about the documents after shipment? And how long is the delivery time? After shipment, we'll send all original documents to you by email or by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients. For standard machines, it would be 5-10days; For non-standard machines and customized machines according to client s specific requirements, it would be 15 to 30 days. Q6:How's the payment? Telegraphic Transfer(T/T) to our official company bank account or Western Union(WU) or via alibaba trade insurance order payment Q7:Do You Arrange Shipment For The Machines? Yes, For EXW price, It is costly to pick up machine from our factory ,we could send machines to any Chinese sea port warehouse by add some domestic shipping cost. For FOB or CIF price, we will arrange shipment for you. Q8:If the machine has problem in my place, how could I do? We could send free parts to you in warranty period if machines have any problem under "normal use".