1. Outside package: Standard marine export plywood case. 2. Inner package: Stretchy film and plastic film for humidity. We can package according to your requests.
Dowin signs tech Co., Ltd. specializes in R&D and production of various laser equipment, such as laser cutting machine, laser engraving machine and laser marking machine. All series machines are with One-three year's warranty. Also our service support various languages, like English, Spanish, Russian,and so on. Meanwhile, customized equipment are available according to different requirements.Within the laser engraving and cutting field, Dowinlaser has passed CE and FDA qualifications.Which assures high-efficient production and products' reliability. After years of hard work, Dowinlaser's products have made presence in more than 100 Countries such as North America, West Europe, South Asia, South America and Mid East etc...
What we offer :
1.Pre-Sales Service: * Inquiry and consulting support. * Sample testing support. * View our Factory. 2.After-Sales Service: *Within 7 days since your local customs clearance: if the machine's any parts has any problems,we will change it free. *Exceed 7 days since your local customs clearance but within warranty period if the machine parts have any problems, we can change the old machine parts to new ones free, but you should pay all the shipping cost. *Exceed one year warranty period if the machine parts have any problems, we can offer new machine parts with cost price and you also should pay all the shipping cost. *We offer 24 hours technical support by call, email. *Our technician can give you remote guide online(Skype / MSN/What's app/viber/Tel/Etc) if you have any question. *Machine has been adjusted before delivery, operation disk is included in the delivery. If there is any other questions, pls kindly tell me. *We have manual instruction and CD (Guiding Videos) for software Installation, operation and machine's using and maintenance. 3.Dowin Signs Tech Co.,Ltd supply free technical training for all customers all over the world until the workers from buyer can operate the machine normally and individually. Mainly training are as follow: *Training for Control software operation *Training for normatively turning on/off operation of the machine *Instruction of technical parameters, as well as their setting ranges *Basic daily cleaning and maintenance for the machine *Solutions for common hardware problems *Training for other questions and technical suggestions during daily production 4.Training can be processed in the following ways: *Workers of customers can come to our factory get the most professional hand-by-hand training. *We can send engineers to customers’ country and do training for workers in customers’target factory. However, tickets and daily consumption like food and accommodation should be afforded by customers. *Remote training through Internet tools like Team-viewer, Skype and other instant communication softwares.
What we believe :
Quality is our paramount mission that underpinning the lifeline of the company, and it is the most important factor to maintain long-term business relationships with customers. Special attention is paid to the quality of every unit of Dowin laser cutting machine. Standard quality control system and team are responsible to insure the product quality in every process with different instruments like laser interferometer and laser power meter. The laser interferometer and laser collimator are used through the mechanical assembling process. In the laser assembling process, the laser power meter and optical microscope are adopted.
Clients are always right.When you are finished changing ...you are finished.